Kristin and Jesse Henthorn understand the importance of helping people on their life’s journey. So Kristin, who works at Allegan General Hospital as a phlebotomist, and Jesse, who owns the custom foot orthotic business Summit Labs, LLC, in Allegan, were pleased to discover Educational Community Credit Union had their best interests in mind.
About a year ago, Jesse was doing research on mortgage refinancing and discovered ECCU had the best rates. He joined ECCU and Kristin joined the credit union shortly thereafter. Jesse reports having had a ton of problems with his previous financial institution that was holding his mortgage. “With ECCU, it was 25 days and it was done!” he says. He also liked the fact the loan’s servicing stays at ECCU, having had previous loans transferred from one institution to another, resulting in bad customer service. It was ECCU’s great rates and excellent member service that prompted Jesse to make transfers of his own. “The home loan was my start with ECCU and since then I have moved all my accounts there, including my business accounts,” he says.
Having found a better home loan rate, the Henthorns researched refinancing Kristin’s Ford Escape. “But we decided to trade that vehicle in and got a 2008 Tahoe with an ECCU loan,” Jesse say. “The process went very smoothly.” Looking to grow Summit Labs with his business partner of 10 years, Jesse took advantage of ECCU’s business lending service to get a loan for a new shop.
“At ECCU, we approach lending one member at a time,” explains Jeff DeShane, ECCU Vice President Loan Services. “Every member is unique, every lending situation is unique, so it is very important that we tailor our approach to that member’s needs in order to put them on the right path to financial success.” He adds: “We don’t look to just put our members into the one loan they came in for; we like to be proactive and review their entire loan portfolio so that we can offer solutions that may save them money.”
But it isn’t all work, and no play. When they can, the Henthorns enjoy their free time cruising highways and by-ways on their Harley Road Glide, financed with a vehicle loan from ECCU.
Notes Jesse: “I recommend ECCU because the staff is the easiest to work with and it’s the place with the best rates.”
To learn more about your financing options, simply call an ECCU loan originator at 269.375.6702 and they will work with you on developing the right strategy.